Everything a dealership needs to turn an enquiry into a sale.
Tervano is built around a single dealership workflow: an enquiry comes in, it gets answered, it gets followed up, and someone can always step in. Every part below exists to support that, not to be a feature for its own sake.
Lead Capture
Every enquiry — from your website, Facebook, Instagram, WhatsApp, email, phone or a listing site — becomes a lead in Tervano with the customer's details, the vehicle they asked about, and where it came from. Nothing sits unrecorded in someone's personal inbox.
AI-Assisted Responses
Tervano replies to enquiries immediately using an AI assistant configured with your dealership's information. Every AI-generated message is clearly labelled as AI in the conversation — there's no impersonation of a salesperson.
Vehicle-Aware Answers
The assistant answers factual questions — is it automatic, what's the mileage, is it still available — from your actual vehicle records. When the answer isn't in the data, it says so and involves your team instead of guessing.
Follow-Up
Configurable follow-up sequences re-engage a lead that's gone quiet, on a schedule you set, and stop automatically once a lead is won, lost, or has explicitly asked not to be contacted further.
Human Handoff
Complaints, negotiations, trade-in valuations, finance questions and any request for a person are handed to your team automatically, with the reason recorded. A salesperson can also take over any conversation manually, at any time, and hand it back to AI-assisted mode later.
Appointments
Viewings, test drives, calls and video calls are booked directly against a lead and a vehicle, with a dashboard view of what's coming up for your team.
Lead Management
A searchable, filterable list of every lead — by status, salesperson, vehicle, source and date — with a detail page giving the full history of what's happened.
Reporting
See how quickly your dealership responds to enquiries, how leads move through your pipeline, and which sources are producing genuine interest.