From first message to booked appointment.
1. A customer enquires about a vehicle
Whether it's a form on your website, a message on Facebook or WhatsApp, an email, or a call logged by your team, the enquiry is captured as a lead — linked to the vehicle it's about wherever that's known.
2. Tervano responds immediately
The AI assistant reads the enquiry, checks what it's actually being asked, and drafts a reply grounded in your dealership and vehicle information — not a generic template.
3. The conversation continues
Customers ask follow-up questions — condition, service history, viewing availability — and get answered the same way, with the full conversation visible to your team at all times.
4. Sensitive or complex moments go to a person
The moment a conversation involves negotiation, a complaint, a trade-in valuation, a complex finance question, or an explicit request for a human, it's flagged and handed to your team — the AI doesn't attempt to resolve it.
5. A salesperson can take over at any point
Any team member can step into a conversation manually — the customer keeps talking to the same thread, now with a person replying instead of AI — and hand it back to AI-assisted mode when it's no longer needed.
6. A viewing or test drive gets booked
When a customer is ready, an appointment is created directly from the conversation, with the vehicle, salesperson and time all attached.
7. If a lead goes quiet, follow-up keeps it moving
A configured follow-up sequence re-engages the customer on your schedule, and stops automatically the moment the lead is won, lost, or the customer asks not to be contacted again.
8. Your dealership sees the whole picture
Every lead's full history — every message, every status change, every appointment — is visible on one page, and dashboard metrics show what's happening across the dealership as a whole.