Acceptable Use Policy

Effective date: [EFFECTIVE_DATE — set before publishing]

This policy sets out what you may not do when using Tervano. It supplements our Terms of Service.

You must not use Tervano to:

• Send unsolicited bulk messages, spam, or communications a recipient has not consented to receive
• Enter false vehicle information, pricing, or availability with intent to mislead customers
• Impersonate another person, dealership, or organisation
• Attempt to access another dealership's account, data, or conversations
• Probe, scan, or test the vulnerability of the platform without our written permission
• Reverse engineer, decompile, or attempt to extract the source code of the platform
• Use the platform to violate any applicable consumer protection, advertising, or data protection law
• Upload malicious code or attempt to disrupt the platform's operation for other customers
• Use AI-generated content to make a legal, financial, or safety commitment the dealership has not authorised

Enforcement

We may suspend or terminate access for a violation of this policy, particularly where it risks the security of the platform or the rights of another party. Where practical, we will provide notice and an opportunity to remedy the issue first.

Reporting misuse

If you believe Tervano is being misused, contact support@tervano.ie.