Built around how a dealership actually runs.
Tervano isn’t a generic CRM adapted for cars. It’s built around the way independent and used-car dealerships actually handle enquiries — a small team, enquiries from several channels, and stock that changes daily.
For salespeople
Your lead list shows exactly what needs attention: new enquiries, conversations waiting on a reply, follow-ups due today. Each lead's page shows the whole conversation, the vehicle in question, and any notes — so picking up a lead someone else started doesn't mean starting from zero. Taking over a conversation from AI is one click, and handing it back is just as simple.
For managers
The dashboard shows response times, lead volume by source, and where leads are getting stuck in the pipeline — not vanity numbers, but the things that actually predict whether an enquiry turns into a sale. Assign leads, review handoffs, and see what your team is spending time on.
How vehicle information feeds into conversations
Every vehicle you add — make, model, year, mileage, transmission, fuel type, features, price — becomes information the AI can actually use when answering a customer. Add a vehicle once; it informs every conversation about it from then on. If specification data isn’t entered, the AI says it needs to check rather than guessing.
How AI helps without taking over
AI handles the repetitive part of dealership communication — the first reply, availability questions, arranging a viewing time — and is designed to step back the moment a conversation needs judgement: a negotiation, a frustrated customer, a complex finance question. Your team stays in control of every sale; AI just makes sure nobody waits hours for a first reply.
Humans stay in control
Every AI-generated message is visibly labelled as AI in the conversation. A salesperson can take over any conversation at any time, and the customer experience doesn’t change — they keep talking in the same thread. Tervano is built to support your team's communication, not replace it.